FAT CAT BATH & BODY

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handcrafted bath & body products - handmade soap - artisan soap

© 2023 by Fat Cat Bath & Body. Proudly created with Wix.com

Shipping & Returns

SHIPPING POLICY

 

How Long Does It Take To Process My Order?
As soon as payment is confirmed allow up to two working days for processing & for it to be popped in the mail.

How Long Does It Take To Receive My Order?
With Standard Post and depending on your location, it can take anywhere from 3 to 5 business days.


How Much Is Shipping? 
We charge a flat shipping rate of $6.00 for orders within New Zealand. Orders to Australia have a shipping rate of $15 or $25. Orders over $30.00 include Free Shipping within New Zealand.

 

Return & CANCELLATION Policy

 

Returns

As our products are of a personal care nature we do not accept returns or exchanges of opened, and/or used products, so please choose carefully. If an item is damaged in the post please let us know and we would be happy to send out a replacement or offer a refund. 

 

Cancellations

We aim to dispatch orders within 2 working days, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do wish to cancel an order, you must advise us urgently via email to fatcatbathandbody@gmail.com with your order number. If you would like to change anything about an order you must also contact us urgently via email to avoid having to pay for delivery again. Please choose carefully. We cannot be held responsible if you change your mind.